Refund and Cancellation Policy

Courses

• Cancel at least 7 days before the course starts: full refund to the original payment method.
• Cancel less than 7 days before the start: we will move your seat to a later session at no extra cost.
• If we cancel or reschedule a course, you may choose a full refund or a seat in the new session.

AI tutor credits

• Unused credit packs can be refunded in full within 14 days of purchase.
• Credits that have already been used are not refundable.
• If a question fails because of a fault on our side, the credit is returned to your balance automatically.

How to ask

Use the contact form or call us and quote your receipt number (it looks like THS-AB12CD). Refunds are made to the original payment method and normally appear within 5 to 10 business days.